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Product Guarantee

OUR PRODUCT GUARANTEE, OUR PROMISE

When it comes to the craftsmanship of our jewellery, we are so confident in the abilities of our artisans and the quality of their work that we offer a Lifetime Craftsmanship Guarantee against any manufacturing defect that arises in our jewellery.

We are very proud of our jewellery products reputation for quality and while repairs and returns are next to non-existent, we recognise things can go wrong and should a manufacturing fault occur, we will happily rectify it - whether that’s to repair, replace or credit you for the piece.

When you buy from Unique Jewellery you are buying jewellery that meets our own personal standards for quality, style and value. Our Lifetime Craftsmanship Guarantee is our way of showing just how confident we are that no matter what piece of jewellery you buy from Unique Jewellery, you’re buying a piece that will last its ultimate owner a lifetime.

Please note: Naturally, our Lifetime Craftsmanship Guarantee does not cover ‘normal wear and tear’ or damage caused by actions or incidents that compromise the integrity of the piece. For example, dropping a jewellery piece, exposing it to extreme heat or impact such as knocking it against a wall or door, catching it on another object and pulling, thus subjecting it to undue stress and similar such actions can cause weakness or damage to a piece. Such weakness or damage, which can also break soldered joins or loosen a stone in its setting, is not the responsibility of Unique Jewellery and is not covered by our guarantee.

If an item is returned to us for a warranty claim, and after investigation, we find evidence of wear and tear that may have compromised the piece’s integrity and exposed it to an increased risk of damage, we will deem it not to be covered by warranty.

Chains

Snapped snake chains are not covered by warranty. Snake chains are designed to drape around the neck. They are not designed to bend at any point along their length at an acute angle, and if used correctly there is no need to subject them to such treatment. In the event that a chain is accidentally bent and it snaps or forms a kink, it is not our responsibility and is not covered by warranty.

Clasps can come loose from the end of a chain when the clasp is caught on another object and pulled with force excessive to what the chain can stand. This is not a fault in manufacture or design. In the event that a chain has broken in these circumstances, it is not our responsibility and is not covered by warranty.

The Wildflower Collection

Items from the Wildflower Collection are made from natural flowers. The colour of these flowers will fade over time if exposed to extended periods of sunlight. This is a natural process which we cannot control. As such, natural fading of flowers over time in the Wildflower Collection is not covered by our guarantee.